Monday - Saturday: 10am - 6.30pm

Sunday: 11am - 5.30pm

Holiday times may vary 

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Call: 020 7836 1010

For our online contact form, click here


For our policies, including our delivery, returns, sales and website policies please click here

TCG London (Formerly known as The Cashmere Gallery) | 51 Long Acre, Covent Garden, London, WC2E 9JR | +44 (0) 207 836 1010

Contained within the documents below are various policies with information you should know as client's of TCG of London. They're pretty standard, and sometimes a little boring, but if you'd like clarification on anything, please get in touch and we'll be happy to help!

TCG Policies

UK Standard Delivery (3-5 working days*)

Up to £99 - £3.50

£100 and over - Free

Worldwide Standard Delivery (7-14 working days*)
Up to £299- £15

£300 and over - Free
(*this is an approximate time scale. A more accurate delivery time-frame will be given when your order is accepted)

As per EU regulations, we operate a 14 day cooling off period, in which you can return your items to us should you change your mind. If you would like to return a product, please email us on Similarly, if your items are faulty, please get in touch so that we can discuss the most convenient way to resolve the issue.