Terms and Conditions

Orders:

 

All prices indicated for item/s available via the Website are inclusive of V.A.T (where applicable) at the current rate and are quoted in pounds sterling. At point of purchase VAT will be deducted from the subtotal if the delivery address stated is outside of the EU. Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply.

We ship to the following countries: United Kingdom, EU countries (Austria, Belgium, Bulgaria, Channel Isles, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland,Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden), Australia, Bahrain, Bermuda, Brazil, Canada, Hong Kong, Iceland, Israel, India, Japan, Jordan, Korea, Kuwait, Macau, Mexico, Middle East, Monaco, New Zealand, Norway, Saudi Arabia, Singapore, South Africa, Switzerland, Taiwan, Turkey, United Arab Emirates, United States.All new orders are deemed separate and each is treated individually.

We hope you will be happy and satisfied with your purchase, however, if you need to return or exchange the item/s please take note of the following:

1.        The merchandise must be returned in one mailing. We reserve the right to refuse multiple returns at different times from one order. When all requirements of under these Terms and Conditions have been met we will notify you and refund the entire cost of the returned item/s. Should you fail to meet any of these requirements, you will be notified and may have the item/s returned to you. We are, however, not responsible for any additional shipping costs. Should you refuse to accept the returned item/s, we reserve the right to keep the item/s and the corresponding amount that was paid.

2.        TCG London will only accept returns for item/s that have not been worn, altered or washed, and with all tags attached. Upon receipt of an order, if any item/s have been received with no tag/s, customer should notify us (email) on the same day if they wish to return or exchange. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

3.        Please note that a time frame of anywhere between 10-14 days can pass between the receipt of your returned merchandise and the return/refund process. After we have received your returned merchandise and made sure that all the requirements have been met, you will receive a credit confirmation per e-mail.Please note that shipping costs will not be refunded.

4.        Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).

5.        The shipping charges you will incur through returning a package is your responsability.

6.        We can only issue refunds or exchanges on item/s that are shipped back to us within 14 days of receipt.

7.        We, at The Cashmere Gallery, would like to thank you for visiting us online and please do not hesitate to contact us for any info you may require.


For enquiries, Complaints, Returns & Refunds Please Contact Us:

TCG London
51 Long Acre
Covent Garden
London WC2E 9JR
U.K.
Tel: +44(0)207 836 1010
Email: info@tcglondon.com 

 

The Cashmere Gallery T/A TCG London